Your privacy matters to us
We are committed to protecting your personal information at every step
Introduction to our policy
This privacy policy explains how we collect, use, share, and safeguard your personal information when you interact with darumelitho.
Please review this page regularly, as ongoing updates reflect new regulations and improvements in our privacy management.
How information is collected
Information is collected through forms, website interactions, and direct communications to facilitate our services and regulatory compliance.
Direct information you provide
- • Contact details submitted via our forms
- • Details provided during consultations
- • Communication preferences you specify
- • Feedback or service requests you make
- • Documents supplied as part of processes
Automatic information
- • Details collected by cookies and analytics
- • Device or browser information gathered
- • Usage patterns detected on site
- • IP address for security and fraud detection
- • Technical logs for troubleshooting
How your data is used
Collected data enables us to deliver, improve, and secure our services, conduct compliance obligations, and maintain contact with you.
- • Processing of advisory requests received
- • Providing tailored communication
- • Legal and compliance record-keeping
- • Technical site maintenance
- • Responding to your questions
- • Security monitoring activities
- • Statistical analysis (anonymised)
Our promise: We comply with Australian privacy law and take appropriate steps to safeguard your information from misuse or unauthorised access.
Data sharing practices
Your information may be shared with regulated partners or as required by law, always applying appropriate safeguards.
Third-party providers
We may use external partners for IT support, analytics, or compliance, with each required to adhere to strict privacy standards.
Legal requirements
Disclosure may be necessary for Australian authorities or legal compliance.
Anonymous statistics
Aggregated data is used solely for analytical purposes, not to identify individuals.
Your rights and choices
You may request access, rectification, or deletion of your personal data at any time by contacting our support team.
- • Access your data upon request
- • Request corrections as needed
- • Ask for removal of your details
- • Transfer data to another provider
- • Object to direct marketing uses
- • Request restriction on use
Please reach out if you wish to exercise your rights, and we will respond promptly in accordance with law.
How we protect your data
Technical and organisational measures keep your information secure. We monitor for breaches and update protection regularly.
Technical protections
- • Encryption of data during transfer
- • Firewalls and secure servers
- • Regular security audits
- • Automatic system updates
Organisational controls
- • Staff privacy training sessions
- • Restricted data access controls
- • Documented response procedures
- • Routine compliance reviews
Data retention timelines
Personal information is retained only as long as needed to fulfil service, regulatory, or legal requirements.
- • Client account details remain available during service
- • Records of discussions are retained as required
- • Messages and queries are logged securely
- • Transaction records kept to standards
- • Preferences maintained for lawful periods
All data deletion requests are processed in line with Australian law.
International data transfers
Should personal data leave Australia, safeguards are applied to protect privacy and comply with Australian requirements.
- • Trusted partners with robust protections
- • Binding contractual clauses are in place
- • Data minimisation before transfer
- • Ongoing supervision and review
Cookie practices
Cookies support website functionality and improve your experience. You may manage preferences in your browser.
Cookie types used
- • Enable secure operation and navigation
- • Monitor site usage for performance
- • Remember your site preferences
- • Enhance user features when browsing
You may adjust cookie settings or withdraw consent at any time via your browser controls.
Policy updates notice
We revise this policy to reflect legal changes or update our data practices. Check the latest version regularly.
- • Website notifications of change
- • Email updates when appropriate
- • Highlighted updates on policy page
- • Contact options for major changes
Continued service use after updates indicates consent to the new terms.
Contact for privacy matters
If you have concerns or requests, please contact our privacy team for assistance.
darumelitho
Tower 2, 201 Sussex Street, Sydney, NSW 2000 Australia
Phone: +61 8 9795 1523
Email: content@darumelitho.com
Last updated October 20, 2025
Effective from October 20, 2025